Case Queue
Home › Case Management › Case Queue
📋
Total In Queue
18
Across all queues
🆔
KYC Queue
11
3 high priority
🔎
Due Diligence
7
2 escalated
⏱
Avg. Age (Days)
4.2
SLA target: 5 days
✅
Closed Today
6
Of 9 target
🆔 KYC Queue 11
🔎 Due Diligence 7
| Case ID | Subject Name | Type | Status | Risk | Assigned To | Created | Due Date | Action |
|---|---|---|---|---|---|---|---|---|
| KYC-2026-0041 |
Rushik Upadhyay
San Jose, CA
|
Individual KYC | Pending Review | Medium | Admin User | Apr 7, 2026 | Apr 12, 2026 | Open → |
| KYC-2026-0040 | Anika Sharma Austin, TX |
Individual KYC | In Progress | Medium | Jane Doe | Apr 6, 2026 | Apr 13, 2026 | |
| KYC-2026-0039 | Marcus Whitfield Chicago, IL |
Corporate KYC | Escalated | High | Mark Chen | Apr 5, 2026 | Apr 10, 2026 | |
| KYC-2026-0038 | Priya Nair New York, NY |
Individual KYC | In Progress | Medium | Priya Sharma | Apr 5, 2026 | Apr 14, 2026 | |
| KYC-2026-0037 | Liam O'Brien Boston, MA |
Individual KYC | On Hold | Low | Jane Doe | Apr 4, 2026 | Apr 15, 2026 | |
| KYC-2026-0036 | Fatima Al-Rashid Houston, TX |
Corporate KYC | Pending Review | High | Admin User | Apr 4, 2026 | Apr 11, 2026 | |
| KYC-2026-0035 | David Park Seattle, WA |
Individual KYC | In Progress | Low | Mark Chen | Apr 3, 2026 | Apr 16, 2026 | |
| KYC-2026-0034 | Nkechi Adeyemi Atlanta, GA |
Corporate KYC | Pending Review | Medium | Priya Sharma | Apr 3, 2026 | Apr 17, 2026 | |
| KYC-2026-0033 | Henrik Johansson Miami, FL |
Individual KYC | On Hold | Medium | Jane Doe | Apr 2, 2026 | Apr 18, 2026 | |
| KYC-2026-0032 | Susan Torres Denver, CO |
Individual KYC | In Progress | Low | Admin User | Apr 1, 2026 | Apr 19, 2026 | |
| KYC-2026-0031 | James Okafor Phoenix, AZ |
Corporate KYC | Pending Review | High | Mark Chen | Mar 31, 2026 | Apr 10, 2026 |
Showing 1–11 of 11 records
| Case ID | Entity / Subject | DD Type | Status | Risk | Assigned To | Created | Due Date | Action |
|---|---|---|---|---|---|---|---|---|
| DD-2026-0022 | Nexus Capital Group Delaware, USA |
Enhanced DD | Escalated | High | Admin User | Apr 6, 2026 | Apr 11, 2026 | |
| DD-2026-0021 | Meridian Trading Co. Singapore |
Standard DD | Pending Review | Medium | Jane Doe | Apr 5, 2026 | Apr 14, 2026 | |
| DD-2026-0020 | Altas Energy Ltd. United Kingdom |
Enhanced DD | In Progress | High | Mark Chen | Apr 4, 2026 | Apr 12, 2026 | |
| DD-2026-0019 | Evergreen Logistics LLC Miami, FL |
Standard DD | On Hold | Medium | Priya Sharma | Apr 3, 2026 | Apr 16, 2026 | |
| DD-2026-0018 | Crestwood Financial Cayman Islands |
Enhanced DD | Pending Review | High | Admin User | Apr 2, 2026 | Apr 13, 2026 | |
| DD-2026-0017 | Sunrise Pharma Inc. New Jersey, USA |
Standard DD | In Progress | Low | Jane Doe | Apr 1, 2026 | Apr 18, 2026 | |
| DD-2026-0016 | GlobalStream Media Los Angeles, CA |
Standard DD | Approved | Low | Mark Chen | Mar 30, 2026 | Apr 20, 2026 |
Showing 1–7 of 7 records
KYC Case Detail
KYC · Individual · Case No. KYC-2026-0041
Rushik Upadhyay
Pending Review
Medium Risk
📍 San Jose, California
Case OpenedApr 7, 2026
Due DateApr 12, 2026
Assigned ToAdmin User
Last UpdatedApr 9, 2026 — 9:14 AM
Source SystemOnboarding Portal
ℹ️ EDD Recommended: Preliminary KYC review complete. Based on the customer's profile and transaction patterns, Enhanced Due Diligence (EDD) is recommended before final approval.
📋 Subject Information
Full Legal Name
Rushik Upadhyay
Date of Birth
08/25/1982
SSN / Tax ID
***-**-****
Phone
Email Address
Primary Address
3185 Linkfield Way, San Jose, CA 95135
City
San Jose
State / Province
California
ZIP / Postal Code
95135
Country
United States
Company URL
fravity.ai
LinkedIn
https://www.linkedin.com/in/rushikupadhyay
✅ KYC Checklist
2 of 5 Complete- Basic Identity VerificationVerified
- Supporting Document CollectedCollected
- Enhanced Due Diligence (EDD)Required
- Source of Funds DeclarationPending
- Supervisor Review & Sign-offPending
🎯 Recommended Action
System Generated🔬
Enhanced Due Diligence (EDD) Required
Based on the preliminary KYC review, the system recommends proceeding with
Enhanced Due Diligence for this customer prior to account approval.
Standard KYC has been partially completed; however, additional scrutiny is warranted
given the following factors:
- Transaction volume indicative of elevated activity profile
- Customer occupational category warrants additional source-of-funds verification
- Incomplete KYC documentation chain — further collection required
- Risk score of 42 falls within the Medium tier EDD threshold per policy §4.2.1
💬 Case Notes & Comments
Admin User
Apr 9, 2026 — 9:14 AM
Initial KYC review completed. Basic identity verification passed and supporting document has been collected. Based on the customer's profile and medium risk score, EDD has been recommended. Forwarding to EDD queue for further review. SLA deadline is Apr 12, 2026.
🎯 Risk Assessment
42
Risk Score (0 – 100)
MEDIUM RISK
Overall Risk Level
Medium — 42/100
Risk Factors
Elevated Transaction Profile+20 pts
Incomplete KYC Documentation+15 pts
Occupational Category+7 pts
Geographic Risk+0 pts
📌 Case Summary
Case IDKYC-2026-0041
Case TypeIndividual KYC
QueueKYC Queue
PriorityMedium
StatusPending Review
Assigned ToAdmin User
Date CreatedApr 7, 2026
Due DateApr 12, 2026
SLA Remaining3 days
Next ActionInitiate EDD
Source SystemOnboarding Portal
🔗 Related Entities
🏦 Silicon Valley Bank – Customer
🏢 Upadhyay Consulting LLC
👤 Priya Upadhyay – Spouse
📑 Activity Log
-
Apr 9, 2026 · 9:14 AMEDD Recommendation GeneratedSystem flagged case for Enhanced Due Diligence based on risk scoring.
-
Apr 9, 2026 · 8:45 AMSupporting Document CollectedKYC supporting document received and logged by Admin User.
-
Apr 7, 2026 · 11:22 AMIdentity VerifiedBasic identity verification completed. CA ID validated successfully.
-
Apr 7, 2026 · 9:05 AMCase CreatedKYC case opened from Onboarding Portal. Assigned to Admin User.